This applies to individual table reservations (up to 12 people) received through our online form http://www.hesapsiz.ae
When reserving a table your name, contact details, arrival time and number of guests are required.
A table reservation is binding only once you have made payment of the necessary deposit where applicable, and you have received a reservation confirmation number via email. By filling out the reservation form, you agree that we may use your personal data for promotional purposes.
The restaurant has a maximum two-hour seating policy. The restaurant reserves the right to charge a reservation fee, credit card guarantee, or minimum spend in order to secure the reservation.
In the event that you do not arrive within 20 minutes of your booking time, your booking may be cancelled by the restaurant. If there are any changes to your booking size, please contact us within 12 hours of your booking time as we may not be able to accommodate additional persons at the time of the reservation.
If you wish to cancel your booking you must contact the restaurant directly via email at [email protected]
We reserve the right to cancel a booking without any liability to you.
We are unable to refund any deposit paid when cancellation is less than 24 hours before the reservation time. Deposits are payable per person and cannot be used in part payment of the total bill where guests in the group do not attend.
All guests are required to adhere to the dress code of the restaurant. Any guests that do not follow the dress code will not be allowed to enter the restaurant.
RIGHT OF REFUSAL
The restaurant reserves the right to refuse entry or remove any guests from the restaurant if we consider that any guest is behaving in a threatening, abusive or otherwise unacceptable manner. The restaurant also reserves the right to refuse to serve alcoholic drinks to guests at any time.
All guests agree to follow all the policies of the restaurant and hotel.